Utilize onboarding to connect the dots — New employees are like a sponge ready to soak up everything that’s thrown at them. …

How to use a technology platform to build participation — A year or so ago, when we first pivoted from in-person employee meetings to virtual events, we used whichever tech platform was readily available. But now that virtual events-town halls, leadership meetings and conferences-are a way of life, we need to up our game. Luckily, a growing number of applications-including…

Learn how easily you can use communication to engage employees — You want to provide employees with the best benefits and make sure they take advantage of all that your company offers. But it’s a struggle to get employees to pay attention and take appropriate action. What you need is effective communication to ensure that employees engage in important content so…

Focus first on the employee user experience — I’m often asked what’s more critical for internal communication: writing or design? People are surprised when I reply that it’s impossible to choose because the most important element is neither — it’s understanding the employee user experience. If you’re not familiar with the term, here’s Wikipedia’s definition: “how a user…

How to respond to feedback to design more effective experiences — In 2020, large, in-person employee meetings — like town halls, sales summits and leader conferences — disappeared. Companies adjusted, replacing traditional get-togethers with virtual experiences. While some in-person gatherings will return this year, organizations now see the value in bringing employees together without leaving their remote workspaces. …

Give employees the information they need without wasting their time — When an organizational change needs to be communicated, your first thought is likely to be: “We’ll email an announcement.” After all, you’d like to quickly convey the news that you’re bringing on a new leader, the organizational structure is shifting or reporting relationships will now be different. But while it’s…

5 ways to improve communication and collaboration — Since the early days of the COVID-19 pandemic, team members have become more dispersed — working apart from colleagues they used to see every day. While the way we work has changed, most of our goals haven’t. We still need to deliver business results, focus on our priorities and overcome…

Use this 4-step process to build an effective internal communication system — “New Year, New Me?” At the start of every year our social media channels are filled with posts from people who use this philosophy to vow to a fresh start. …

How to conduct an audit in 5 steps — You work hard to bring your communication program to life: Your objectives are well thought out, you followed best practices and carefully crafted key messages. But how do you know if it’s working? Are employees engaged? Do they feel informed and understand what they need to do? To find out…